Member Retention, Member Loyalty – Lessons from Amazon

Whether you have a high turnover in your enrollment or not, the Amazon way of serving its customers is a good lesson on enhancing member satisfaction and loyalty that, in…
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The first 2018 CMS audit notices have been sent…

If you are one of the “lucky” recipients, buckle your seat belt for the wild ride ahead. It takes stamina, acute attention to detail, speed, and a mountain of resources…
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Is your team crushing its sales goals?

Status quo isn’t good enough when you are sitting in a room full of executives looking to see how your sales numbers are doing. Each day you evaluate those numbers,…
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2019 Draft Call Letter Released

Part C and D Annual Calendar Combined calendar listing of key dates and timelines for Operational Activities that pertain to Medicare Advantage (MA), Medicare Advantage- Prescription Drug) (MA-PD), Prescription Drug…
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How happy are your Medicare members with you?

The Medicare Open Enrollment season has passed, you renewed your members, and if you had a good year, you gained new members as well. Their cards have been mailed and…
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We knew greater CMS scrutiny of provider networks was coming

...and we now have our first glimpse of what that will look like. In an HPMS memo date January 10, CMS confirmed that the OMB (Office of Management and Budget)…
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April 2018
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